Customer service is an important part of any customers’ purchasing experience, and it is no wonder companies are now trying to streamline the process on social media with the introduction of highly capable chat bots.
With more and more people using social media, it is apparent they are also using it for customer service as well. A recent study found around a third of people prefer to receive customer care through social media, due to quick response times.
For this reason exactly, Facebook and other social mediums created AI chat bots in order to help facilitate customer service on the mediums. This is a great step forward for companies as well as customers.
These chat bots also have the ability to learn from the conversations they have with consumers. So with every conversation, the AI learns new ways to deal with problems and the ability to converse on a deeper level.
Now the customers will be able to get in contact more quickly with someone who can help them with their needs, and companies will be able to respond to inquiries faster as well. This allows companies to keep customers happy, while at the same time receiving valuable feedback.
Customer service chat bots will not completely take over in the near future — humans are still necessary for the more intricate communications needs. Although in the future, you may not know whether you are speaking to a person or a chat bot.
Read This Next
Google’s Pixel Phones Now Supported by Project Fi
Products / Technology
Oct 23, 2016#TrazeeTravel
Insta FeedHotel
Apr 16, 2024Spring and Summer Offerings from Tivoli Hotels & Resorts
Portuguese-based Tivoli Hotels & Resorts offers travelers exciting opportunities this spring and summer.
Sponsored Content
Fill Your Heart with Ireland
Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?
Slideshow
Apr 16, 20245 Must-See Sites in Montpelier, Vermont
It’s time to start dreaming of your next trip. Here are five must-see sites in Montpelier, Vermont.
Food & Drink
Apr 16, 2024Don’t Miss All-New Jax Coffee & Donuts Trail in Jacksonville, Florida
Did you know Jacksonville, Florida, is home to the last remaining Maxwell House plant in the country? Or how about the fact the city is home to a thriving coffee and donuts scene? The all-new Jax Coffee & Donuts Trail highlights the many local coffee and donut shops in Jacksonville, showcasing more than 30 across the city.
Sponsored Content
Greece: A Life-Changing Experience
Experience the life-changing destination of Greece by exploring its island gems in the Ionian Sea. Scattered off the western coastline of Central Greece, to the south of Peloponnese, the Ionian Islands are an island group comprising large and small islands.
Destinations / North America
Apr 15, 2024How to Make Your Visit to the Grand Canyon Greener
If you’re aiming to make your overall travel a little greener in the future, and you’re also traveling to the Grand Canyon soon, you’ll want to pick your transportation and lodging options carefully. Two offerings from Xanterra can help.
ShareThis