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Cruise Line Updates on Cancellations and Rebookings Due to COVID-19

by Staff

Jul 1, 2020

© Hornblower Cruises

Trends / Top Trends

The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.

 

Azamara Club Cruises

  • Azamara voluntarily suspended sailings from U.S. ports on March 13. The remainder of worldwide sailings are suspended as of March 15 through Sept. 15.
  • If you’re scheduled to sail before Sept. 15, you will receive a 125 percent Future Cruise Credit to rebook by Dec. 31, 2021 and sail by April 30, 2022.
  • This amount will be based on your total cruise fare paid.
  • Azamara will automatically issue you your Future Cruise Credit via email.
  • If you pre-booked any shore excursions through Azamara, you’ll receive a full refund to the original form of payment. Guests with independent arrangements should contact their travel advisors as soon as possible.
  • Please know, if you pre-purchased any amenities and packages, like beverage, internet or specialty dining, or Azamara Upgrade, those will be automatically refunded. If you prefer the lower value in a full refund, Azamara will process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You do not need to request your refund until Dec. 31, 2021.
  • Contact Azamara to start the refund process, if you’re willing to give up the higher value of your 125 percent Future Cruise Credit.
  • They’ll deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
  • You can expect to receive your refund 30 days after you submit your request.
  • If your sailing was suspended March 14–May 10, and your hotel or flights are booked through Azamara ChoiceAir, you will be refunded automatically. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations. For any airline fees incurred, you may receive up to $500 per person reimbursement. In order to receive reimbursement, please email Azamara a copy of the air change fees assessed
  • Please note, guests who have purchased pre- or post-land packages through Azamara will also receive compensation in the same form as their cruise fare.
  • And, if you purchased air or hotel:
    • via Azamara, these will also be automatically refunded to you.
    • on your own, please contact the service provider directly for your options with them.

 

Carnival Cruise Line

  • Carnival Cruise Line is canceling the following service:
    • All San Francisco sailings through 2020
    • All Carnival Sunrise sailings through and including October 19, 2020
    • All Carnival Legend sailings through and including October 30, 2020
    • All Carnival Radiance sailings through and including November 1, 2020
    • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
    • All Other Ships sailings through and including September 30, 2020
  • For cruises of six or more days, guests can receive either a 100 percent Future Cruise Credit with $600 onboard credit per stateroom on the next cruise if booked by Dec. 31 for sailing by Dec. 31, 2022 or a 100 percent refund.
  • For cruises of five days or less, guests can receive either a 100 percent Future Cruise Credit with $300 onboard credit per stateroom on the next cruise if booked by Dec. 31 for sailing by Dec. 31, 2022 or a 100 percent refund.
  • You have until Dec. 31 to make a selection or you will automatically receive a 100 percent Future Cruise Credit. Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and WiFi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

 

Crystal Cruises

Crystal voluntarily suspended operations across our full fleet through the end of June. Crystal will continue to monitor the situation and we will inform guests and their travel advisors as soon as possible of any change in our sailing plans.

Crystal Cruises continues to diligently work to serve our guests for travel changes as a result of the evolving COVID-19 situation. Refunds are manually processed by the Crystal team and given the high volume of cancelled sailings it may take up to 90 days from the day of cancellation for them to be issued to guests.

Crystal continues to closely monitor recommendations from global health authorities and developments from relevant government authorities including the U.S. Administration’s announcement of a 30-day air restriction prohibiting many foreign visitors who have been in Europe over the last two weeks from entering the United States.

Crystal has made the decision to further postpone the introduction of Crystal Endeavor and cancel the remainder of the ship’s 2020 itineraries.

Due to temporary closures of European ports, Crystal canceled the following sailings:

Crystal Cruises:

• All Crystal Symphony departures through October 23, 2020

• All Crystal River cruises departures through September 6, 2020 aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel.

• All Crystal Esprit departures through October 2020

Crystal Serenity | June 26, 2020 | 7 Nights | Barcelona to Rome

Crystal Serenity | June 26, 2020 | 14 Nights | Barcelona to Monte

Crystal Serenity | July 3, 2020 | 7 Nights | Rome to Monte Carlo

Crystal Serenity | July 3, 2020 | 28 Nights | Rome to Rome

Crystal Serenity | July 10, 2020 | 9 Nights | Monte Carlo to Venice

Crystal Serenity | July 10, 2020 | 4 Nights | Monte Carlo to Sorrento

Crystal Serenity | July 14, 2020 | 5 Nights | Sorrento to Venice

Crystal Serenity | July 19, 2020 | 12 Nights | Venice to Rome

Crystal Serenity | July 31, 2020 | 9 Nights | Rome to Barcelona

Crystal Serenity | July 31, 2020 | 16 Nights | Rome to Monte Carlo

Crystal Serenity | August 9, 2020 | 7 Nights | Barcelona to Monte

Crystal Serenity | August 9, 2020 | 14 Nights | Barcelona to Rome

Crystal Serenity | August 16, 2020 | 7 Nights | Monte Carlo to Rome

Crystal Serenity | August 23, 2020 | 7 Nights | Rome to Barcelona

Crystal Serenity | August 30, 2020 | 13 Nights | Barcelona to Québec City

Crystal Bach | June 4, 2020 | 7 nights | Basel to Amsterdam

Crystal Bach | June 21, 2020 | 7 nights | Amsterdam to Basel

Crystal Bach | June 28, 2020 | 7 nights | Basel to Amsterdam

Crystal Debussy | June 12, 2020 | 7 nights | Amsterdam to Basel

Crystal Debussy | June 19, 2020 | 7 nights | Basel to Amsterdam

Crystal Debussy | June 26, 2020 | 7 nights | Amsterdam to Basel

Crystal Mahler | June 17, 2020 | 7 nights | Budapest to Vilshofen

Crystal Mahler | June 24, 2020 | 7 nights | Vilshofen to Budapest

Crystal Ravel | June 5, 2020 | 7 nights | Budapest to Vilshofen

Crystal Ravel | June 12, 2020 | 7 nights | Vilshofen to Budapest

Crystal Ravel | June 19, 2020 | 7 nights | Budapest to Vilshofen

Crystal Ravel | June 26, 2020 | 7 nights | Vilshofen to Budapest

 

Guests on affected sailings will have the choice of:

  • A 100 percent refund of cruise fare, port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

OR

  • A Future Cruise Credit* equal to 125 percent of their cruise fare paid, valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through Dece. 31, 2023, along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

If guests are unable to redeem the future cruise credit by Dec. 31, 2023, they may request a refund of the original cruise fare paid.

The Future Cruise Credit will be applied to the guest profile. However, if a guest prefers the refund option, email at Resolutions@crystalcruises.com.

Future Cruise Credit choice may be used with Crystal’s Two-for-One Fares and Book Now Savings on a single, non-fully paid, future booking. It is not combinable with any other discount, non-transferable, non-refundable once applied, and not in lieu of the deposit requirement on the new booking.

 

Crystal Confidence – Cancellation Policy

Applicable to all 2020 Ocean, River, Yacht and Expedition Voyages

Crystal established a temporary cancellation policy* to provide more flexibility for our guests. This temporary policy is applicable to all Crystal experiences and replaces the standard cancellation policy of 120 days or earlier. Guests may cancel up to seven days prior to first service and receive a 100 percent credit for cruise fare monies paid that may be redeemed on any future voyage through the end of 2022.

For all new bookings, Crystal has established a new reduced deposit policy for Crystal voyages, previously 25 percent of the cruise fare. New reduced deposit amounts are:

Crystal Cruises:
•$100 per person for cruises of up to 13 nights;
•$200 per person for cruises of 14-21 nights;
•$500 per person for cruises of 22 nights or longer.

Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises
•$500 per person for all voyages.

For all existing and new bookings for all Crystal experiences, final payment will be reduced from 120 days or earlier to 90 days prior to first service.

 

Cunard Line:

Cunard is extending its operational pause up to (and including) November 1, 2020 for Queen Mary 2 and Queen Victoria, and November 23, 2020 for Queen Elizabeth.

 

Visit My Cunard at my.cunard.com to ensure your contact details are up to date (please make sure all fields are completed).

 

Existing bookings impacted by the temporary suspension:
For bookings departing before April 11: Guests impacted by the temporary suspension will be offered a Future Cruise Credit of 125 percent, which can be used for a new booking made before Dec. 31, 2021 — can be redeemed against any Cunard voyage sailing before March 31, 2022.

Existing bookings:
For bookings made before March 11, departing after April 11, and before Aug. 31:

For those keeping their existing booking, Cunard will offer some onboard spending money to be credited to guest accounts. Credits given, per stateroom, depends upon the number of nights.

  • For voyages of 1–3 nights duration: $150
  • For voyages of 4–7 nights duration: $300
  • For voyages of 8–14 nights duration: $600
  • For voyages of 15-plus-nights duration: $900

No contact necessary, onboard spending money will be automatically added to existing bookings, ahead of travel. Booked guests with a cruise departing before Aug. 31, will have received an email.

 

All bookings departing after April 11, and before Aug. 31:

Transferring your booking:

Restrictions have been temporarily removed from the Transfer Policy.

  • Transfer booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
  • Transfer booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
  • Transfer booking an unlimited number of times (and not just once).
  • Transfer bookings free of charge, as we will waive the current £100 administration charge for each transfer made.

This can all be done up to 48 hours before departure.

 

Cancelling your voyage:

  • If you’re booked on a Cunard voyage sailing before Aug. 31, guests can cancel up to 48 hours prior to departure.
  • Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining monies paid; check the Cunard website for full details of how this will be applied.
  • Your Future Cruise Credit can be used on bookings made up to the end of next year (Dec. 31, 2021) and can be redeemed against any Cunard voyage sailing until the end of March 2022

Value of refunds and Future Cruise Credit.

The value of the FCC will be equivalent to the value of the original cancellation charges.

 

All bookings departing after Aug. 31.

Transferring your booking:

 

If you are sailing after Aug. 31, guests can take advantage of the new flexible transfer policy (until Aug. 31), but notice prior to the balance due date is required. Guests, with a booking on a Cunard Fare or Early Saver fare, sailing after Aug. 31, can now:

  • Transfer their booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
  • Transfer their booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
  • Transfer their booking an unlimited number of times (and not just once).
  • Transfer their bookings free of charge, as we will waive the current £100 administration charge for each transfer made.

 

Hurtigruten

  • Hurtigruten will stop operations on the Norwegian coast through May 20. All international expedition sailings are canceled through June 15. Following June 16, Hurtigruten will make decisions for each voyage individually. Alaska expedition cruise season will be postponed to July due to new travel restrictions from Canadian authorities.
  • The first voyage will be MS Finnmarken departing Bergen on June 16.
  • View an updated list of canceled expedition cruises here.
  • If you are affected by the cancellation for departing sailings March 18–April 28, you can rebook for free.
  • For all guests booked on departures April 20–Sept. 30, Hurtigruten offers rebooking, without any rebooking fee, to any future Hurtigruten cruise — Expedition or Norwegian Coastal — from July 1–Dec. 21, 2021.
  • You do not need to have decided on which exact Hurtigruten cruise to rebook to when sending the rebooking form.
  • The offer is valid for any new Hurtigruten bookings made by April 30.
  • A changed reservation will be credited as a Hurtigruten Future Cruise Voucher in the amount of 100 percent of amounts paid (including fees). Guests will also get a 10 percent discount on a future cruise.
  • The Hurtigruten Future Cruise voucher will be valid on all Hurtigruten departures — Expedition or Norwegian Coastal Voyages — until Dec. 31, 2021.
  • If you wish to change your Hurtigruten reservation, you need to notify Hurtigruten at least 48 hours prior to when you were originally scheduled to commence your travel.
    • If you have booked your flight through Hurtigruten:
      • At least 48 hours prior to the scheduled departure.
    • If you arrange your own flights:
      • At least 48 hours prior to your hotel check-in, or
      • At least 48 hours prior to your cruise embarkation (whichever is first).

 

Norwegian Cruise Line
Norwegian Cruise Line suspended all cruise voyages, through September 2020 and select cruises in October 2020.

 

Voyages already underway will conclude, with guests disembarking as soon as possible. Guests will also receive assistance with further travel arrangements. Additionally, guests who booked voyages with embarkation dates March 13–April 11 can contact the cruise line, or second party travel professional.

 

Norwegian Cruise Line guests with embarkment dates March 13–17 will receive a 150 percent refund (in the form of a cruise credit) for price of paid bookings.

 

Guests with booked voyages March 18–May 14 will receive a 125 percent refund (also, in the form of a future cruise credit) for the original price paid — all credits can be applied toward any future Norwegian cruise through Dec. 31, 2022.

 

Guests who prefer a full refund, not a cruise credit, will receive a 100 percent refund to their original form of payment. Refunds will be received within 90 days of completing the request form here, available March 23. Norwegian Cruise Line asks “guests to wait to contact us regarding any refund until after March 23, 2020 as our reservation system will allow us to accommodate their requests at that time.”

 

Oceania Cruises

  • As of March 13, Oceania Cruises has initiated a voluntary suspension of all voyages worldwide including all voyages aboard Regatta, Nautica, Marina, Riviera and Sirena through September 30, 2020 and all voyages aboard Insignia through October 26, 2020.
  • To make up for the inconvenience of this suspension, guests who are currently booked on those voyages will automatically receive a Future Cruise Credit worth 125% of the cruise fare paid.
  • This Future Cruise Credit will automatically be processed to your Oceania Club profile after June 3, 2020 and may be applied to any voyage on Oceania Cruises anywhere in the world through December 31, 2022.

For voyages embarking April 12 and onward:

  • All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking guests and crew will be administered a non-touch fever temperature check.

Denial of boarding will occur in the following cases:

  • Guests who have traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran or Italy within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
  • Guests who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran or Italy. Travel companions of these guests who share the same stateroom will also be denied boarding.
  • Guests who have traveled from, visited or transited via airports in identified COVID-19 quarantine or containment zones within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
  • Any guest with a temperature detected at or above 100.4F.
  • All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
  • All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms, exhibit difficulty breathing or have chronic pulmonary or respiratory conditions.
  • Guests who are denied boarding will be issued a refund for monies paid for their cruise-only expenditures in the form of a 100 percent future cruise credit.
  • While onboard, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F will be subject to additional screening at the onboard Medical Center and may be subject to potential quarantine and disembarkation.

Travel Restrictions for Certain Passport Holders

  • Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.

 

Princess Cruises

Princess Cruises is canceling all voyages through June 30, 2020, including the following cruises and associated cruise tours:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November
  • All cruises sailing in and out of Australia through mid-September on Sea Princess, Majestic Princess, Sun Princess and Sapphire Princess
  • All cruises in and out of Vancouver and Seattle in September and October on Coral Princess, Emerald Princess, Grand Princess, Royal Princess, Ruby Princess and Star Princess
  • Pacific and California Coast 7-day roundtrip cruises from San Francisco departing in September and October 2020 on Star Princess
  • All roundtrip cruises from Keelung, Taiwan, departing August 2020 on Majestic Princess

In addition to suspending all sailing (for two months), disembarking, sanitizing and monitoring the health of passengers, Princess took additional screening and measures for COVID-19, prior to shut down:

  • Any individual who traveled from/through mainland China, Macau, Hong Kong, South Korea, Iran or Italy within 14 days of the start of their cruise, including transit through their airports, will not be permitted to board the ship. For itineraries that call in the Bahamas, we will, consistent with Bahamian regulations, adopt a 20-day restriction for embarking travelers from the above countries. Shipboard staff will be scanning passports to verify that transit did not occur through any of the prohibited areas.
  • Any individual in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19 within 14 days of the start of the cruise, will not be permitted to board the ship.
  • We will conduct additional pre-boarding screening of all individuals who are from or have visited Japan, Singapore, Taiwan or Thailand within 14 days of the start of the cruise. For itineraries that call in the Bahamas, we will, consistent with Bahamian regulations, adopt a 20-day additional screening policy for embarking travelers who are from or have visited the above countries.
  • We will conduct additional pre-boarding screening of all guests and crew who have visited areas with community spread of COVID-19 and for individuals reporting illness.
  • We will provide medical screening for COVID-19 on all individuals who visit our onboard Medical Center with symptoms of respiratory illness or fever.
  • We will report all cases of fever and respiratory illness, and any patients with suspected COVID-19 infection, to local health authorities.

The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities. Updated information on the illness and travel advice can be found at the CDC website.

Be aware of latest health advisories and new travel restrictions — Visit our Notices & Advisories page for our latest health advisories, travel restrictions, and healthy travel tips.

More information can be found at: Princess Cruises Notices & Advisories page.

 

Regent Seven Seas

  • Regent Seven Seas Cruises has agreed to voluntarily suspend operations for cruises embarking through September 30, 2020, as well as all 2020 Canada & New England.
  • All guests on impacted voyages will receive a 125 percent refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise through Dec. 31, 2022.
  • For guests who wish to not avail themselves of the 125 percent Future Cruise Credit, a 100 percent refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.
  • Regent is introducing Regent Reassurance on all existing reservations and all new reservations made by April 30. For all voyages embarking on or before Sept. 30, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100 percent Future Cruise Credit, which can be applied to any new reservation made within one year on any Regent voyage sailing before Dec. 31, 2022.

 

Royal Caribbean

Royal Caribbean International announced March 13 to voluntarily suspend sailings departing from U.S. ports. All sailings through September 15, 2020 will be canceled, with a goal to resume operations on September 16, 2020.

However, the following circumstances have extended the suspension for the following ships and sailings:

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

• Explorer of the Seas revitalization will take place August 2020 given the closure of shipyards along with the disruption to the supply chain caused by this pandemic. As a result, Explorer’s August 2020 sailings will be cancelled and the revitalization will be a technical dry dock where only routine maintenance work will take place.

• Cruise terminals will remain closed in Copenhagen, Denmark and as a result, on June 11, 2020 we decided to cancel the following sailings: Jewel of the Seas August 8, 16 and 23, 2020 sailings, & Brilliance of the Seas August 21, 2020 sailing.

• Bermuda sailings will be suspended through October 31, 2020.

• After further review with CLIA, the CDC and local governments, we decided to cancel Voyager of the Seas sailings through September 30, 2020 and Spectrum of the Seas and Quantum of the Seas sailings through July 2020.

• Odyssey of the Seas sailings from November 5, 2020 through April 17, 2021 will be canceled.

Royal Caribbean will provide a 125 percent refund, in the form of a Future Cruise Credit valid through Dec. 31, 2021 for travel through April 30th, 2022.

  • Refund amounts are based on total cruise fare paid (including additional services, packages and amenities purchased), but with a little extra, due to the unique circumstance.
  • Future Cruise Credits will be automatically issued by April 13, via email.
  • For a full refund, not a cruise line credit, guests have until Dec. 31, 2021 to request the 100 percent reimbursement to be made to their original form of payment. Unlike the 125 percent Future Cruise Line Credit, guest must contact Royal Caribbean to start the refund process.
    • Royal Caribbean will deactivate your Future Cruise Credit and process a refund to the original payment form(s), which will include any non-refundable deposits. Click here to begin the process. Guests expect to receive your refund 30 days after a submitted request.

For those who purchased airfare or hotel accommodations:

  • Royal Caribbean can automatically obtain a refund, or guests can contact the service provider directly.

For the most current U.S. government travel advisories, be sure to visit these sites: U.S. Centers for Disease Control  and U.S. Department of State.

 

Seabourn Cruise Line

Seabourn will voluntarily pause global operations of its five cruise ships starting March 14, through October and November. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.

  • Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
  • Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
  • Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
  • Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
  • Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

 

Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.

 

Seabourn guests on impacted voyages will receive a 125 percent refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through Dec. 31, 2021. For guests who do not opt to choose the 125 percent future cruise credit, a 100 percent refund of the fare paid will be reimbursed to the original form of payment.

 

Seabourn asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund will be available online at Seabourn.com.

 

Now, you can book your cruise with confidence: cancel for any reason and receive a Future Cruise Credit in the amount of your cancellation fees. Some restrictions apply.

 

Bookings must meet the eligibility criteria below:
Cruise sailing prior to July 31, 2020.
• Booking is cancelled no less than 48 hours prior to sailing
If your booking meets the eligibility criteria, your cancellation will be processed automatically and you will receive a confirmation with your Future Cruise Credit details in approximately two weeks.

Cruise sailing Aug. 1–Oct. 15
• Booking is cancelled no less than 30 days prior to sailing
If your booking meets the eligibility criteria, please ensure you follow the below steps:
1. Cancel your booking.
2. Submit Book with Confidence Form to request your Future Cruise Credit.
3. Receive email notification that your Future Cruise Credit has been applied in approximately two weeks.

 

Silversea Cruises

Silversea has suspended all current voyages.

The following itineraries will resume:

Silver CloudE4201028019 – Silver Cloud will set sail on October 28, 2020

Silver WindWI201111010 – Silver Wind will welcome guests once more from November 11, 2020

Silver ShadowSS200726007 – Silver Shadow will commence service once again from July 26, 2020

Silver SpiritSL200820007 – Silver Spirit will set sail on August 20, 2020

Silver Muse: SM200910013 – From September 10, 2020, Silver Muse will resume sailing

Silver Whisper: WH200718009 – Silver Whisper will commence service once again from July 18, 2020

Silver Explorer: E1201020011 – Guests will cruise on Silver Explorer again from October 20, 2020

Silver Moon: MO201002010 – Silver Moon will set sail on October 2, 2020

Silver Origin: OR200822007 – From August 22, 2020, Silver Origin will resume sailing

 

  • For all sailings departing from today until May 31 (existing and future bookings), guests will have a chance to cancel their booking up to two days prior to departure and receive a full refund in the form of a Future Cruise Credit, so comprised: Any non-cruise amounts refundable per Silversea standard cancellation policy will be refunded in the original form of payment, any outstanding amounts due as per cancellation policy will be refunded through a Future Cruise Credit. The Future Cruise Credit amount will cover in specific any applicable cancellation penalty and will exclude any amounts paid for air upgrades, deviation fees, pre, post and overland tours, transfers and hotels.
  • For all sailings departing June 1–July 31 (existing and future bookings) guests will have the largest choice and in specific:
    1) If they cancel 30 days prior to sailing date they can elect to receive either a 100 percent cash refund (see below cash* refund for details) or a 100 percent Future Cruise Credit refund (see above for details)
    2) If they cancel between 30 days and two days prior to sailing they will receive a 100 percent Future Cruise Credit refund (see above for details)
    3) If they cancel one day prior to sailing the cancellation policy will be 100 percent. The cancellation will be subject to a $200 administrative fee.
  • For all sailings departing Aug. 1–Dec. 31 (existing and future bookings) guests will have a chance to cancel their booking up to 30 days prior to departure and receive 100 percent cash refund of the monies paid to Silversea. The refund amount will cover in specific any applicable cancellation penalty and will exclude any amounts paid for air upgrades, deviation fees, pre, post and overland tours, transfers and hotels. The cancellation will be subject to a $200 administrative fee.
  • For any booking between 29 days prior to sailing and sailing date the cancellation penalty will amount to 100 percent of the booking value.

 

Itinerary cancellations are listed below:

Silver Cloud:

  • Voyage nr. E4200320018 Cape Town to Tema (Accra) scheduled to depart March 20
  • Voyage nr. E4200407018 Tema (Accra) to Lisbon scheduled to depart April 7

Silver Wind:

  • Voyage nr. 2010 Fort Lauderdale to Bridgetown scheduled to depart March 16
  • Voyage nr. 2013 Bridgetown to Fort Lauderdale scheduled to depart March 27
  • Voyage nr. SW200406016 Fort Lauderdale to Barcelona scheduled to depart April 6

Silver Shadow:

  • Voyage nr. 3005 Fort Lauderdale to Lisbon scheduled to depart March 27
  • Voyage nr. SS200409007 Lisbon to Barcelona scheduled to depart April 9

Silver Spirit:

  • Voyage nr. 5006 Mumbai to Dubai scheduled to depart March 15
  • Voyage nr. 5007 Dubai to Piraeus scheduled to depart March 25

Silver Muse:

  • Voyage nr. 6006 Auckland to Sydney scheduled to depart March 17
  • Voyage nr. 6007 Sydney to Singapore scheduled to depart March 31
  • Voyage nr. 6008 Singapore to Yokohama scheduled to depart April 18
  • Voyage nr. 6009 Yokohama to Vancouver scheduled to depart May 4

Silver Whisper:

  • Voyage nr. 4005 Sydney to Amsterdam scheduled to depart March 20
  • Voyage nr. 4006 Singapore to Mumbai scheduled to depart April 7
  • Voyage nr. 4007 Mumbai to Civitavecchia scheduled to depart April 18
  • Voyage nr. 4008 Civitavecchia to Dublin scheduled to depart May 6
  • Voyage nr. 4009 Dublin to Amsterdam scheduled to depart May 15

Silver Explorer:

  • Voyage nr. E1200318009 Valparaiso to Easter Island scheduled to depart March 18
  • Voyage nr. E1200327014 Easter Island to Papeete scheduled to depart March 27
  • Voyage nr. E1200410013 Papeete to Lautoka (Fiji) scheduled to depart April 10
  • Voyage nr. E1200424017 Lautoka (Fiji) to Cairns scheduled to depart April 24
  • Voyage nr. E1200511016 Cairns to Apra scheduled to depart May 11
  • Voyage nr. E1200527011 Apra to Kobe scheduled to depart May 27

Silver Galapagos:

  • Voyage nr. 8011 San Cristobal to Baltra scheduled to depart March 14
  • Voyage nr. 8012 Baltra to San Cristobal scheduled to depart March 21
  • Voyage nr. 8013 San Cristobal to Baltra scheduled to depart March 28
  • Voyage nr. 8014 Baltra to San Cristobal scheduled to depart April 4

 

Booked guests on affected voyages will have the option to receive a 100 percent cash refund to their original method of payment within 90 days of guests’ request, or a 125 percent Future Cruise Credit valid for two years from issuance. Special conditions apply to the following voyages:

  • Guests booked on Silver Spirit (voyage nr. 5006 and 5007)will receive 100 percent cash full refund to their original method of payment within 90 days of guests’ request, and 25 percent Future Cruise Credit for the cruise portion of the booking valid for two years from issuance
  • Guests booked on the Full World Cruise 2020 or on Silver Whisper (voyage nr. 4006, 4007, 4008 and 4009)will have the option to receive 100 percent cash refund of the unused portion of their cruise booking reimbursed in the original form of payment within 90 days of guests’ request, or 125 percent Future Cruise Credit of the unused portion of their cruise booking valid for two years from issuance.

 

Uniworld Boutique River Cruise Collection

All Uniworld voyages have been suspended through July 31, 2020. If you have a booking on one of these suspended voyages, a Uniworld representative will be contacting you or your travel advisor (if applicable) to discuss your options.

 

Guests can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.

 

Viking Cruises

  • As of March 11, 2020, Viking is temporarily suspending operations of river and ocean cruises, for embarkations taking place through August 31.
  • For those guests whose cruise falls within this window of suspended operations, Viking is offering the choice of a Future Cruise Voucher valued at 125 percent of all monies paid to Viking or a refund equal to the amount paid. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, Viking will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These Future Cruise Vouchers will also be fully transferable.

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