Data analytics and consumer intelligence company J.D. Power conducted a survey on the response of the travel industry to the COVID-19 pandemic. The survey of 1,633 business and leisure travelers in the past year was conducted March 12–13. In general, those surveyed have faith in the travel industry and are satisfied with the industry’s response to the pandemic thus far.
Of those surveyed, 60 percent believe the hotel, airline and cruise industries demonstrated concern for the safety of travelers. Sixty-five percent believe these providers communicated updated information regarding cleaning procedures amidst the pandemic.
More than half of those surveyed said airlines, hotels and cruise lines are meeting or exceeding expectations on waiving change fees, cancellation fees and fully refunding a pre-paid hotel stay or flight. Travelers are particularly concerned about these policies. Of those polled, 18 percent said the industry is not meeting expectations at all for waiving change fees, 19 percent for waiving cancellation fees and 21 percent for fully refunding a pre-paid hotel stay or flight.
In these uncertain times, let’s stay positive together about the future of travel.
With the recent COVID-19 pandemic, health and safety are at the forefront of everyone’s mind, but when the world finally resumes some sense of normalcy and travel can resume, staying healthy should still be a priority. Check out our tips for keeping your immunities up during your next trip.
Experience a big-city hotel stay that doesn’t feel like your typical urban visit at Chicago’s Claridge House, nestled in the sought-after Gold Coast neighborhood. The hotel’s sophisticated décor and serene residential ambience foster the atmosphere of an oasis amid the hustle and bustle of a busy metropolis.
La Vieja Bodega is one of many gems hidden among the rolling hills of Spain’s La Rioja wine country. The rustic winery was converted into a restaurant that serves some of the best traditional Riojan dishes in Spain – it’s a must visit for anyone venturing to the region.
All Nippon Airways (ANA) is the largest airline in Japan. With flights from the United States to Japan and all of Asia, it's the perfect airline to book your next trip with. From ANA's amazing in-flight food to its excellent customer service, it comes as no surprise ANA has been awarded five stars for its seventh consecutive year by the SKYTRAX World Airline Rating.