Pittsburgh International Airport First Airport Awarded Universal Design Certificate from IDEA Center

As airports continuously improve passenger experience, the focus is now on how these facilities can support travelers of all ages and abilities, with universal access approached as a service to help reduce stress and make travel easier for everyone. Pittsburgh International Airport recently became the first transportation center in the United States to be awarded a Universal Design Certification from University at Buffalo’s Center for Inclusive Design and Environmental Access.

“Receiving Universal Design Certification from the IDEA Center is a tremendous honor,” said Siri Betts-Sonstegard, senior vice president, Experience & Design, PIT. “Our goal has always been to make Pittsburgh International Airport a place where everyone feels comfortable and capable of traveling independently. This recognition validates years of thoughtful planning, collaboration and innovation.”

The certification recognizes PIT’s human-centered approach to design across the terminal, noting strong performance in wayfinding, mobility access, lighting, sensory inclusion and intuitive navigation. It also establishes PIT as a benchmark for universal design and family-friendly travel in the airport sector, highlighting the airport’s commitment to creating an environment that is functional, flexible and welcoming for all travelers regardless of age, size, ability or circumstance. One recent example is PIT’s newly reimagined Kids Play Area, designed through extensive user research as a safe place for kids to burn off energy while caregivers can rest, recharge devices and stay close by.

The IDEA Center at University at Buffalo is a world leader in developing, evaluating and promoting inclusive design practices. The IDEA Center’s Universal Design Certification evaluates spaces across seven key principles, including equitable use, flexibility, intuitive operation and perceptible information.

The more accessible, family-friendly experience at PIT will be bolstered by federal initiatives and local partnerships such as the U.S. Department of Transportation’s recently launched Make Travel Family Friendly Again campaign to address the challenges families face when traveling, such as the need for dedicated children’s spaces, exercise equipment, nursing areas and healthier food options. This campaign includes $1 billion in federal funding to enhance airport terminals with family-focused resources.

Pittsburgh International Airport also partners with advocacy organizations, technology innovators and travelers themselves to pioneer initiatives that make flying more accessible and comfortable for families and travelers of all abilities.