Airline
Airline
Aug 15, 2019TAP Air Portugal Executive Class
I was lucky to be onboard TAP Air Portugal’s first flight from San Francisco to Lisbon, the first-ever route directly connecting the U.S. West Coast to Portugal. I enjoyed the fanfare at the gate, which included Portuguese cuisine, a cake, a fado singer and speeches. You could feel the buzz and excitement in the air, and it was palpable what an important moment this was for both the airline and the San Francisco and Lisbon communities. A baggage snafu at SFO, outside of the airline’s control, delayed us, but once boarding commenced, it was quick and efficient.
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LATAM Airlines (SCL–JFK)
I flew LATAM Airlines for the first time on a recent trip to Chile. We arrived at Santiago International Airport with plenty of time for our overnight, direct flight to New York (JFK). I found the security process a bit disorganized. I went through security and my bag was screened. Then, once at the gate, gate agents again checked bags and, finally, my bag was checked a third time on my way to the aircraft since I had a laptop in my carry-on. Three separate checks felt excessive to me when my laptop could have been screened at the first security checkpoint.
Airline
Apr 20, 2019American Airlines (PHL–NAS)
I recently flew American Airlines to the Bahamas for a bachelorette party. I have flown the airline many times, though I am not used to flying in a large group.
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Hong Kong Airlines
Hong Kong Airlines’ recent entry into the United States allowed a great new innovator into this space, and I have to say this fresh and modern airline made quite an impression. After a week of meetings throughout Asia, I headed home from Hong Kong on a Sunday morning. HKG is always busy, and the Hong Kong Airlines check-in was to the right and a bit confusing to find at first. I was checked in within a few minutes at the business-class counter and received a VIP passenger pass enabling me to use a VIP line through security, easily cutting my time by 20 minutes.