Mandarin Oriental Welcomes New Guest Experiences

Rather than focusing on just food and beverage offerings at its on-site restaurant and bars, Mandarin Oriental introduces a new approach to guest dining experiences around the globe.

Described as “where culture connects,” the hotel team welcomes Restaurants, Bars & Experiences. Guests at Mandarin Oriental will no longer experience a restaurant or bar through food and drink alone. The dining experience begins with welcomes at the door, the energy of the room, the atmosphere, the space’s design, music, interactions with people, stories told and, at its heart, what they eat and drink.

RB&E brings these elements together with a single purpose: to create places with their own identity, cultural relevance and compelling reason to return.

“People are no longer simply going out for dinner or a drink, said Christian Gradnitzer, group director, Mandarin Oriental. “They are choosing how and where they want to spend their time. Food and drink remain at the heart of what we do, but an exceptional experience is created by everything around them – our chefs, pastry chefs, sommeliers, bartenders and service teams, alongside design, sound, atmosphere, storytelling and programming.”

Mandarin Oriental, Hong Kong will be one of the first properties to embrace this RB&E philosophy, bringing together 14 distinctive restaurant, bar and experience venues as part of its phased transformation.

“An idea only becomes meaningful when guests can experience it consistently. We have extraordinary talent across Mandarin Oriental. Our opportunity now is to connect that talent through a clearer direction, make our best work more visible and create concepts that can grow without ever becoming generic. This is as much an investment in our people and their careers as it is an evolution of our restaurants and bars,” added Gradnitzer.