Marriott looks to the future to improve the present for its guests by creating additional points of engagement powered by artificial intelligence.
Aloft Hotels, Marriot’s creativity-focused boutique brand, recently launched the first ChatBotlr, a new chatbot available via text message that gives guests an additional way to make service requests. The first generation of the robotic butler was introduced in 2014, and has since evolved to offer guests the ability to connect with the front desk and request basic hotel services from their phones, even when not on the property. Early tests of the new technology shows two out of three guests interact with the bot, which has a five-second response time.
“By embracing emerging messaging technologies, we can expand service to our guests on their terms and through communication channels they increasingly prefer and feel comfortable using,” said Stephanie Linnartz, global chief commercial officer, Marriott International. “The delivery of on demand service enables Marriott to simplify travel, remove friction and power up even better service for our guests at more moments throughout their travel journey.”
Aloft’s ChatBotlr joins Marriott’s other service innovations powered by technology, and are available on Facebook Messenger, Slack and, soon, We-Chat and Google Assistant.
The end of summer doesn’t have to mean the end of beach season. Although the temperatures start to dip, there is still plenty of European coastline ripe for swimming and sunbathing well into September. Take advantage of cheaper, off-season airfare and jet to one of these European beaches before fall weather makes its way south.
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Stay safe and germ-free the next time you travel with PlaneAire Surface & Air Purifying Travel Mist. The lab-tested and scientifically proven formula kills nearly 100 percent of the surface bacteria travelers encounter in airports, planes and hotels, while still being organic and all-natural. The formula includes a blend of just six certified organic essential oils and ingredients from organic fruit, but still manages to kill serious bacteria and viruses, from staph and MRSA to salmonella. There are no harmful chemicals like alcohol or bleach.
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