Marriott looks to the future to improve the present for its guests by creating additional points of engagement powered by artificial intelligence.
Aloft Hotels, Marriot’s creativity-focused boutique brand, recently launched the first ChatBotlr, a new chatbot available via text message that gives guests an additional way to make service requests. The first generation of the robotic butler was introduced in 2014, and has since evolved to offer guests the ability to connect with the front desk and request basic hotel services from their phones, even when not on the property. Early tests of the new technology shows two out of three guests interact with the bot, which has a five-second response time.
“By embracing emerging messaging technologies, we can expand service to our guests on their terms and through communication channels they increasingly prefer and feel comfortable using,” said Stephanie Linnartz, global chief commercial officer, Marriott International. “The delivery of on demand service enables Marriott to simplify travel, remove friction and power up even better service for our guests at more moments throughout their travel journey.”
Aloft’s ChatBotlr joins Marriott’s other service innovations powered by technology, and are available on Facebook Messenger, Slack and, soon, We-Chat and Google Assistant.
Read This Next
#TrazeeTravel
Insta FeedDestinations / North America
Mar 24, 2023This Cancún Resort Provides New Offerings for Multigen Travelers
If you’re planning a multigenerational trip this season, you may want to reserve your spot at Grand Residences Riviera Cancun soon.
Sponsored Content
United Airlines Celebrates its First Class of United Aviate Graduates
As the only major U.S. airline to own a flight school, United Airlines already hit a major milestone, and now the carrier celebrates another important — and historic — step as the inaugural class of United Aviate Academy pilots graduates, leading the next generation of aviators. The 51 students in the graduating class were majority, at 80 percent, women and people of color — another stride toward United’s goal of training 5,000 new pilots by 2030 with half women or POC.
Destinations / Caribbean
Mar 23, 2023Destination Wedding Offerings from Bahia Principe Hotels & Resorts
All-inclusive resort brand Bahia Principe Hotels & Resorts offers couples a variety of destination wedding opportunities at its properties in Mexico, Spain and the Caribbean.
Destinations / North America
Mar 23, 2023Explore Chicago’s Iconic History with Spectacular Views at Skydeck Chicago
This spring, those looking to learn about history and architecture, try delicious food and explore should head to Chicago. One can’t-miss attraction in the city is Skydeck Chicago, a breathtaking observation deck atop famous Willis Tower. From 1,353 feet above the ground, visitors can take in the views of the city. This iconic attraction offers something for travelers and locals of all ages.
Sponsored Content
Making the Best of an Airport Experience: Hamad International Airport
Whether you’re departing from Doha’s Hamad International Airport (DOH) or transferring, the airport offers a variety of experiences for passengers that will enrich any journey.
Destinations / Europe
Mar 23, 2023Learn How to Sail in Türkiye This Summer
Having a difficult time deciding between a sailing trip and a whirlwind trip to Türkiye this summer? Why not do both? Thanks to a new offering from Salamander Voyages, you can.
ShareThis