FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Excellence Collection

Marriott Uses Artificial Intelligence in New Guest Service

by Nicole Quasté

Dec 15, 2017

Marriott © Valentino Visentini | Dreamstime

Trends / Top Trends

Marriott looks to the future to improve the present for its guests by creating additional points of engagement powered by artificial intelligence.

Aloft Hotels, Marriot’s creativity-focused boutique brand, recently launched the first ChatBotlr, a new chatbot available via text message that gives guests an additional way to make service requests. The first generation of the robotic butler was introduced in 2014, and has since evolved to offer guests the ability to connect with the front desk and request basic hotel services from their phones, even when not on the property. Early tests of the new technology shows two out of three guests interact with the bot, which has a five-second response time.

“By embracing emerging messaging technologies, we can expand service to our guests on their terms and through communication channels they increasingly prefer and feel comfortable using,” said Stephanie Linnartz, global chief commercial officer, Marriott International. “The delivery of on demand service enables Marriott to simplify travel, remove friction and power up even better service for our guests at more moments throughout their travel journey.”

Aloft’s ChatBotlr joins Marriott’s other service innovations powered by technology, and are available on Facebook Messenger, Slack and, soon, We-Chat and Google Assistant.

#TrazeeTravel

Insta Feed
Destinations / Europe
Feb 17, 2020

Tips for A Once-in-a-Lifetrime Visit to Germany

Sundays are for rest. Germans are not usually out and about bustling with their businesses as Americans do on a Sunday. There are usually only a few establishments open on Sundays, like museums around German cities.

Five Things You Need to Know About Punta Cana’s New Finest Resort

Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.

Destinations / Europe
Feb 17, 2020

Review: La Palette, Paris

This historic café-restaurant is found in the Saint German neighborhood, not far from Notre Dame cathedral.

Products / Travel
Feb 17, 2020

Stay Cozy with These Neck Pillows and Blankets

Traveling is hardly comfortable because of plane seats. Airplane seats also have poor neck support and headrests and can be cold. We found two-in-one pillow and blankets that may help make travelers' journeys more comfortable.

Pulled in Different Directions? Car Rental Can Help

While your first inclination might be panic when you map out the various appointments and meetings on your upcoming business trip, relax. Trust us, a rental car has you covered.

Products / Other
Feb 17, 2020

The Full-Sized Cutlery Sets of Qutlery

This cutlery set packs down into a tiny pipe for easy transportation and storage. If you are off on a camping trip or just don’t like to use public cutlery, this could be a great way of taking your utensils with you.